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Ok y'all...problem resolved...I hope!

Just received a call back from Dave (very nice young man by the way)...he said that via email he would send me an Address Verification Letter that I had to fill out and return to him along with a copy of my driver's license and a copy of account proof from another bank. He would then verify my address and notify me of the new account approval.

When I asked why both my addresses I supplied on the app weren't used in the verification process, Dave told me that BoI doesn't like to open an account using a PO BOX, and that they use the mailing address for address verification...I told Dave that it would have been nice if that was stated somewhere on the app. I also asked him why my app was flat out denied when they could have even attached the Address Verification Letter to the deniel email in the first place....he said that it was just policy and that was the way it was done.

Just thought I'd let y'all know about this just in case it happens to someone else.

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