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On occasion I had experienced something like that myself and took the same approach you took.

Some things aren't actually characters, but something like an attribute. For example, a horizontal line may actually be a paragraph boarder instead of an underline, so is difficult to remove except either by deleting a block that includes the attribute, or highlighting a section and setting a paragraph attribute of no boarders.

Another possibility is that one is dealing with an image instead of an actual character. Such can usually be deleted by clicking on the image (a single regular click) to select (highlight) that image, and then hit the Delete key.

In the past I had an occasion where something in the document got confused, and what should have been easily deleted wouldn't delete.

I don't have access to Word any more so I can't tell you the precise keystroke sequence.
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