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No. of Recommendations: 1
One of the things I noticed and liked when looking at last quarter's conference call and slides was that they reported a significant increase in the company's net promoter score.

This is a metric that measures how likely, on a scale of 0-10, a customer would be to recommend a company's services or products to a friend or colleague. Scores of 9 and 10 are "promoters", scores of 7-8 are passive, and scores of 0-6 are detractors. It's done via a survey and the score is percent of promoters minus percent of detractors, so the range is -100% to +100%. Netflix, for instance, has a net promoter score in the +90% range.

Hertz reported a YoY increase of 490 basis points (4.9 percentage points) to +51.1%. An increase is a really good sign.

http://www.netpromoter.com/np/calculate.jsp

Cheers,
Jim
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