Skip to main content
No. of Recommendations: 1
One of the things I noticed and liked when looking at last quarter's conference call and slides was that they reported a significant increase in the company's net promoter score.

This is a metric that measures how likely, on a scale of 0-10, a customer would be to recommend a company's services or products to a friend or colleague. Scores of 9 and 10 are "promoters", scores of 7-8 are passive, and scores of 0-6 are detractors. It's done via a survey and the score is percent of promoters minus percent of detractors, so the range is -100% to +100%. Netflix, for instance, has a net promoter score in the +90% range.

Hertz reported a YoY increase of 490 basis points (4.9 percentage points) to +51.1%. An increase is a really good sign.

Print the post  


What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.