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From this morning's LanguageLog. LOL.

Walk Bettinger, the president and chief operating office of the Charles Schwab brokerage, sent out a personally signed message to customers on August 18 in which the following was the main content:

On August 16, you may have experienced difficulty accessing Schwab online or through our phone centers as a result of our systems slowdown. We want to apologize and let you know what happened.

In the process of expanding system capacity earlier that morning, a systems slowdown occurred. As a result, if you tried to access Schwab online or via the phone, you may have experienced slower-than-normal service, or in some cases, may have been unable to access our services at all.

So let me summarize this for Language Log readers, in case you didn't get that. There was a systems slowdown, you see, and the explanation turns out to be that while system capacity was being expanded a systems slowdown occurred, with the result that people found (indeed, you yourself may have found) that the systems slowed down. So that's the news from the Department of Redundancy Department at Charles Schwab. It makes you wonder about the people who draft letters for chief operating officers, doesn't it?
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