No. of Recommendations: 5
Please let me talk with your supervisor

Unfortunately, I can't add anything that helps. Credit card companies are run by people who are a sneeze away from being criminals.

When I'm in a situation where I need to talk to the "supervisor", I ask for the supervisor and then as soon as that person gets on the line I ask for their supervisor. That doesn't always work, but sometimes it does. Either way, I then ask them if they are a decision making supervisor or a patsy for the higher ups. That forces them into the awkward position of either admitting they are a patsy or making a decision.
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