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Hi all,

I thought I would ask for some advice on what to do. Briefly, my wife and I moved this last Summer. We gave notification of our change of address to our local branch post office. Ever since then, the forwarding has been extremely sporadic, some weeks we get torrents of forwarded mail, and some weeks we get none at all. About a month after we moved, our suspicions that not all of our mail was being forwarded was confirmed when some of our mail arrived after having arrived at our old address. After a call to customer service at a toll-free number, we were assured that our change of addrss had been recorded and that a notice of what had happened was sent to our former branch office. I then settled back to a state of blissful innocence, and assumed that the problem had been solved.

Then came October. After noticing that I was missing a lot of things that I should not be -- including a personal property tax assessment, I dropped by my old place to see if the mail had been delivered there instead of being forwarded. Some of the missing mail was indeed there, but some just seems to have vanished. Judging by the postmarks, the missing mail was spread out over two or three weeks of delivery time in late October. Following this, I complained to the local customer service office, where the woman who dealt with me (who was very polite and professional) apparently did forward my complaints to the local branch of the post office, whereupon I received a call on my answering machine from someone who did not leave his name or number suggesting that it was no big deal since the normal carrier for my route was out and was coming back soon, and that mail marked "or Current Resident" was not to be forwarded. Since I received that message (about two weeks ago), I have received absolutely no mail forwarded from my old address. This includes a message I mailed to myself at this old address immediately after complaining, which I intended to use as a test to see if there was still mail not being forwarded.

I am afraid that my call has caused someone to be disciplined and my mail is being "lost" in retaliation, but I am more inclined to believe that this has just been blown off by the local postmaster, and no one cares enough to make sure that mail gets forwarded.

So the question now is, what should I do? I don't think I am missing anything vital right now, but of course I can't be sure. Has anyone had to deal with the post office on a matter like this?

I know I should not have been so trusting to let things go on this long, but this comes as a shock, since I have never had any problems with the post office in the past.

As it stands, my missing mail includes two bank statements, a credit card statement, and two or three trade confirmations, as well as many other things that I am sure I am not even aware of.

thanks for your help,
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