No. of Recommendations: 1
Regarding churn

From the S-1
Factors Affecting Our
Performance—Product Intensity and Enrollment Impacts our Performance” below. We also closely measure member retention, and our average monthly member churn for 2018 was approximately 2%.

We calculate our monthly member churn by looking at the members who were with us at the beginning of each monthly period and then subtracting the number of those members still on our solution at the end of each monthly period and dividing that number by the starting member number for that monthly period. To get our average annual monthly member churn, we take the average of all twelve months of churn

but it is touched on on Q2

and Q3 commentary

Further commentary from the President and former CMedOfficer on validation of clinically important outcomes

Further abstracts and publications are in the works
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