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Our 2016 Big Country 3070RE was just about fully modified to our satisfaction when we lost her. She's now owned by an insurance company and junk yard.

After getting our broken Nocold refrigerator replaced, which only took 3 months, our business had a couple of trying months and I wanted a break. so we pulled our RV from storage, turned on the refrigerator, loaded supplies and food, headed to a local BLM remote camp about 50 miles away from the nearest cities of Indio and Blyth, CA then up a 8 mile dirt road.

Arriving after dark having been there several times previously we knew there were appropriate sites. Scouting for the right site starts. BLM campgrounds aren't designed to park 35" long, 13.25" high 5th wheels, so we took our time. I drive, wife scouts, she's in and out of the cab discussing sites and coordinating RV movement. One time she pops out of the cab and cry's out, "The RV is beeping! What should I do?" I answer "Open the door and look." Almost good advice, the better answer is "Stand behind the door as you open it in case flame shoots out." No flame, just smoke. Wife's comment is "It's smoke!", glancing down the driver's side flame is seen shooting out the refrigerator's upper vent. Knowing a RV fire which isn't put out in 15-30 seconds burns to the ground, we burn 5 fire extinguishers pointlessly trying to put out the fire, then start the emergency detach process. 1) lower front supports 2) place chocks (we forgot, but the ground was level enough and the tires quickly disappeared, hubs don't roll), 3) open hitch gate, optionally remove cables 4) drive away, 5) remove propane, 6) safely salvage anything you can, which for us was mostly emptying basements. 7) Kick back and enjoy the fireworks, tires & A/C exploding. Note: a 50 foot stick is needed for marshmallows, items 25 feet away burst into flame or melted.

At first sign of fire another group in the area called 911, we use T-Mobile and had no coverage, they used AT&T. Fairly quickly the fire department shows up, it took them 45 minutes to get there, remember 50 miles to nearest station & 8 miles up a dirt road. As the fully consumed burning hulk starts collapsing onto the ground, firemen started laying hoses, another fireman started asking questions are: 1) Anyone inside, visibly relieved when told no, 2) Where's the propane, glad to see it was 100 feet away, 3) Any ammunition, no. Then they started putting out the fire.

We're in the midst of processing the insurance claim. Here's what we learned. The loss was split into two claims, the RV against our vehicle policy, the lost property against our homeowners policy.

Our basic vehicle policy covers up to 120% of the RV purchase price, so most of our add-ons, 3 solar panels, basement tray & divider, new lifelong roof, new refrigerator, new tires were not directly covered, however the purchase prices + 20% was close enough to not fight over the rest. Also, we've had to push the insurance company to push their vendor to properly clean up the mess, the RV is picked up, but the BLM has yet to sign-off on the cleanup.

Our homeowners policy is an "Replacement Value" policy, which we've been told works as follows:
1) Over the year following the loss, we tell the insurance company what we lost. Currently 480 lines, 840 items and growing. They want proof of existence, such as receipts or pictures of anything over $500.
2) They use a third party company to calculate depreciated value and send us a check.
3) The third party provides a description of replacement items they can provide.
4) We can either accept what the third-party offers or buy our own.
5) If what we buy is of like kind and quality, then the insurance company reimburses us the difference between depreciated cost, which has been already given to us, and replacement cost, which we just paid.

We're only on step 2, so we don't know how the process really works.

As a friend said, if you had to have a RV fire, ours was the best to have. No one got hurt, no other RVs involved, minor campground damage.

Lessons learned:
1) If you carry ammunition, store it in a bullet proof container, the fire melted anything which wasn't fairly thick iron. So your ammo will bake-off, it needs to be contained where it won't hit people.
2) Practice quickly disconnecting, doing so saved our truck and prevented possible damage and injury from propane exploding well giving us the time to save several thousand dollars of stuff.
3) Practice quickly hooking up and moving away, in case the RV next to yours burns.
4) Document the contents of your RV, take pictures of everything, open all cabinets and drawers so you have a starting point to identifying what's missing.
5) Joining stores membership programs has value, we just asked them to provide a list of everything we've bought and there's proof of purchase and the start of our next shopping spree.
6) If you're making a lot of add-on changes, purchased a rider to cover add-on changes.

BTW: Just in case disaster strikes twice, we're working on taking pictures of everything in our house and storing them off-site.

Emergency reconnect process, which hasn't been practice because we not have an RV :-( The goal is no one hurt and RV damage is preferred over a total loss or any injury.

1) I get the truck and prepare the hitch
2) She pulls up the rear struts, removes chocks, if there's time, disconnect hookups, pulls in sliders
3) We hookup, and raise front struts, it's panic time, so, visually check hitch jaws are closed!
4) If there's time, disconnect hookups, pull in sliders.
5) Drive away, park out of the fire departments away
6) When it's safe, help neighbors
7) When appropriate, pull in sliders, clean up any damage

Pictures are: 1) The RV after truck disconnected & propane removed, about 5 minutes in, 2) a portrait of my wife when the fire was at the highest, probably a 35 x 40 foot bonfire, 3) the next morning.

Heartland no longer makes the Big Country 3070RE and there doesn't appear any used. The Big Horn 3070RE is available, but dear wife prefers the Forest River Cardinal 3350RE, which is a little longer, taller, wider, and heavier, *sigh* you know who makes the decision. Any questions or comments?

5/12/18 Update
After getting a new property claims adjuster the Insurance company has been OK to work with. After cutting two checks ($13k) they requested we hold off until all expenses are known and submit a final request, as this isn't a problem we're doing so.

Tuesday our new Forest River Cardinal 3350RLX arrived at the dealer and dealer prep should complete Sunday and the Pre-delivery inspection starts on Tuesday. With a 370 item checklist I expect the PDI will take 2-3 days.

Today we measured the cabinets and drawers, we're buying transparent storage boxes to keep everything organized in the storage spaces. So, late next week we hope to have our RV ready for a break in trip.
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