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7-Eleven's Human Resouce Failure
by: really_just_a_normal_guy (M/Virginia)
Long-Term Sentiment: Strong Sell 02/18/04 12:17 am
Msg: 3932 of 3940

As an out placed middle manager from two top 100 Fortune companies, I've worked as a sales associate in a local 7-Eleven for the last four years. I have to say this is the worst run company I've had any experience with. And this is particularly in regard to human resource management. As the labor market tightens as employment improves – immigration policy changes to subtract much of the lower skill work pool, and other economic factors reduce the attraction of low wage service jobs – 7-Eleven may find that it's inattention to the needs and values of its employees will leave them with a very disloyal and disenchanted work force.

Our store is near a Sheetz that is effectively competing for out customer base. And their employment policies are much more enlightened. Similarly for local Wawas.

7-Eleven's aging stores and worn marketing is less and less competitive.

Our local management is brusque, inconsistent, uninspired. The result is negative reinforcement, management by threat, and lack of training and coaching of employees.

I have an MBA, decades of marketing and business consulting experience, and have even run my own company. Yet I have a manager who hasn't spoken to me in two years after a criticism I made in an open meeting. I have had no formal training from 7-Eleven since my initial hire. And only in the last month was given any opportunity for advancement. Two employees who were fired from our store for questionable reasons were hired by neighboring Sheetz and have since been promoted to manger positions.

Unless human resource policy, which must exist in theory at the top of 7-Eleven, percolates down to the sales associate at the counter, then 7-Eleven will fall far short in capturing the value of its employee resources and will continue to be a revolving door for transient low-level service workers.

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