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Is it time to replace oracle with ServiceNow(now). See write up from Forbes
“These days ServiceNow, based in Santa Clara, California, maintains a $30 billion market cap--and the No. 1 ranking on the 2018 Forbes Most Innovative Companies list. The 6,000-person-plus company has more than 4,000 customers, including 850 on the Forbes Global 2000 list of the world's biggest public firms. Last year it had revenues of $1.93 billion, and growth is expected to be more than 30% this year. More than 500 companies spend at least $1 million annually on ServiceNow's products.

What are they getting? A simple, flexible workflow that allows employees to easily manage their requests from IT. Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions (and, increasingly, by telling sales reps what their next step should be), ServiceNow promises an internal system to meet the needs of employees, beating out legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies to claim half of that market.

The special sauce--the thing that gives ServiceNow the fat "innovation premium" that drives our ranking--comes from two product traits with the potential to scale: simplicity and customizability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection center for requests, data points and checklists, all of which can in turn be analyzed by algorithms to predict needs, flag concerns and measure efficiency. Even in a business where renewal rates are commonly at least 90%, ServiceNow stands out at 98%. "They have cemented themselves as the number one IT partner for the biggest companies in the world, and they don't get fired," says Alex Zukin, an analyst at Piper Jaffray. All those traits point to a future beyond just IT services.”

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