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Since the media has exposed the hideous lack of concern for its customers on BankOne's, said customers are free to take their business elsewhere (like Merrill Lynch's). Gotta love a free market.

On the issue of exec comp, I think that responsible execs (Mr. Dimon among them) largely deserve their pay. The good ones hold a major portion of their net worth in the stock, put the bulk of their pay at risk, and have boards staffed with independent directors. This is the sort of thing I look for when I invest, and the few times I have overlooked this, I have been sorry. By far, my best performing investments have this type of management.

The CEO can't be expected to know about everything. However, the local managers who mishandled this ought to be taken out and shot.
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