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No. of Recommendations: 1
So asking for the same document twice isn't unusual?

Not necessarily. What document did they specifically request? What did you provide? Did you provide what they requested?

There are a lot of reasons that you could be rejected or that the document you provided was not adequate. And they will not necessarily explain to you what is wrong as if you were someone trying to commit fraud, the last thing they need to do is provide the tools to successfully commit the fraud. This is all to protect you, and sometimes it makes it difficult for people who are not trying to commit fraud, but those tend to be few.

If you won't like the service or treatment you are receiving, then you could try another bank, but be prepared to provide proof of identity.
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