Skip to main content
This Board Has Moved

This board has been migrated to our new platform! Check out the new home page at or click below to go directly to the new Board on the new site.

Go to the New Site
Message Font: Serif | Sans-Serif
No. of Recommendations: 1

You already have this message marked for reply in your Favorites.

So asking for the same document twice isn't unusual?

Not necessarily. What document did they specifically request? What did you provide? Did you provide what they requested?

There are a lot of reasons that you could be rejected or that the document you provided was not adequate. And they will not necessarily explain to you what is wrong as if you were someone trying to commit fraud, the last thing they need to do is provide the tools to successfully commit the fraud. This is all to protect you, and sometimes it makes it difficult for people who are not trying to commit fraud, but those tend to be few.

If you won't like the service or treatment you are receiving, then you could try another bank, but be prepared to provide proof of identity.
Print the post  


When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.