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so many people have complained when the carrier actually has made the attempt to deliver…

Why? What's the benefit to the false complainer?

management generally disregards such complaints

Which sends the message to employees that they can continue this bad practice with impunity.

FWIW, my cousin Bennie (OBM) worked for the USPS most of his adult life, and told me a story about his first day on his own route.

He delivered all his mail, and came back to the post office around 2PM and said, "Okay, now what do you want me to do?"

At the end of the day, the other carriers took him aside and said, "If you finish early, go to the movies, or go home and take a nap, or go to the ball game, but don't you ever come back early again. It's bad for your health" He wasn't foolish enough to ignore that advice.

Those events happened many decades ago, but the message I took away is that even honest postal workers are discouraged from putting in an honest day's work. (And that discouraging takes the form of a very real threat of physical violence.)

Is it your position that this kind of stuff doesn't happen any more?
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