No. of Recommendations: 8

I was following the thread on SprintPCS and their spectacular customer service (sarcasm!). I too have SprintPCS and have been about at the end of my rope with them.... until today.

I was on a business trip this past weekend and my phone got turned off Friday afternoon. My bill is not due until the end of this week, so I was quite upset. Turns out I "exceeded my spending limit." Hmmmm. Spending limit? I pay the stupid bill every month in full, on time. Why do I have a spending limit? Okay, I'll pay the bill (Fri at 5pm) and get it turned back on - they say within 12 hrs, usually less. Uh, nope. Long story short, the phone wasn't turned on until Sunday afternoon.

I was MORE than upset with this, and have been thinking about switching anyways (I need more minutes). Well, I called Sprint today, and said I had been a customer for years but was very upset with them and if they couldn't give me a reason to stay, I'd cancel in Aug (when my contract is up) and go to AT&T.

They offered me 150 extra "anytime" minutes for no charge and without changing my plan. Yay! That's what I wanted in the first place.

So, reverbrad and anyone else who gets shabby service, before you bail on your current provider, call and ask what they'll do for you to keep you. It might be worth it to stay!

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