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thanks for the replies.

there is some company stock. hadn't thought of that. They also did call and complain. BUt, I suspect that what really happened was that there was a failure to communicate, not an error...

The reason that it's a fixed withdrawal rate is not that it's been converted to an annuity. (I've seen the holdings). He signed on for some kind of distribution management program that made it "easier" for you to control your income flow. You wouldn't need to call and arrange withdrawals. Everything would be "easy" and not need your direct input. Yeesh. Sounds like a bad idea to me.

It seems like it's water under the bridge at this point in time. Dad is mad. Mom is ready to jump through the phone and dish it out, if you know what I mean. But, he hates being wrong and would rather roll it over than fight it out over the phone. I suspect he feels that he made the error and doesn't want to get into a fight over it, because he might actually be in the wrong. Then he'll get it from Mom, LOL. There's already friction over leaving too much in company stock, which resulted in them taking it on the chin. He just doesn't want to go there. And here I am in the middle of a hornets' nest...

I like the idea of letting another company initiate the paperwork and deal with the problems. That's the way we've always done it, actually. However, if there are fees or restrictions placed on it by the current serviceer, will they be informed of those problems by the "new" IRA servicer, or will they just automatically net out the fees and send it on to the new account? I think he wants to know how much he might lose in the process before making the decision. Perhaps that's a good question for the new company's customer support...

Thanks for the info.

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