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That appears to be a problem on the provider's side.

No, it is not.

A Roth IRA custodian can only know how long their account has been open, not any other Roth IRA you might have. They are not required to keep or pass along that kind of information. It is up to the individual taxpayer to maintain the records showing how long they have had a Roth IRA account.

The early distribution code is probably the one for "Premature distribution, no known exception." The custodian is the one who doesn't know of an exception, but the IRA owner might. No corrected 1099 will be needed.

It's also puzzling to me that the paper trail is so bad that the current provider did not receive details such as when the IRA was opened from the previous provider.

There doesn't have to be a previous provider. You could have two separate Roth IRA accounts with two different custodians. The first Roth IRA may have been open long enough even if the second hasn't been. There is no reason for the two (or more) custodians to know about each other.

--Peter
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