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The forced choice vote didn't allow me to actually express all of my feelings. I could only pick one, so I picked "makes me distrust management."

I have an accoun with AMEX. I also have other accounts that I was going to consolidate with my AMEX brokerage holdings. And I was going to add to my portfolio because of the fee structure. I am not actively contemplating closing down my AMEX account. Yet. But, I am seriously reconsidering adding any future money to that account or closing my other accounts. I may well end up closing the account as well.

As someone who studies organizations and attitudes like trust, I agree the article. This change not only greatly reduces their competitiveness in the marketplace but also erodes my trust and makes me feel as though I have been taken advantage of. This is not the way to win customers. This also makes me question the long term value of my holdings of AMEX stock. If I do decide to close my account and move my business elsewhere, I am also unlikely to want to maintain my status as a shareholder...
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