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The funny thing is, none of the confusion would have happened had he looked at the diagrams in the owner's manual in the first place.

All of the "pull dipstick here" or "take this cap off" items in the engine compartment are bright yellow.

The front and rear differentials do actually have drain plugs, and they require a torx wrench to remove them.

The oil drain plug thing is under a plastic cover that you have to unscrew and move out of the way. He didn't do that...he just pulled the plug he saw when under the car, which was for the transmission.

When we discovered that he'd pulled the wrong plug and we needed to add transmission fluid, he grabbed the dipstick thing on one side of the engine compartment (to a part that is down very deep in the compartment and is difficult to get to...probably so people don't make this mistake)...that part, which we subsequently added transmission fluid to, was the front differential. The transmission fill spot was on the other side of the engine compartment.

I'm going to Jiffy Lube today at lunch to have the differential drained and refilled.
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