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The Treasury Inspector General for Tax Administration in an August 31
report said that of 35 tax returns prepared for TIGTA auditors at
Volunteer Income Tax Assistance sites during the 2004 filing season,
none were prepared correctly. (2004-40-154) (31 Aug 2004)

As a volunteer for AARP Tax-Aide, with the same training that VITA people get, I have to question the validity of the conclusion presented. (Admittedly, I've not read the full report.)

Most of the tax returns I deal with are very straightforward and simple, and using IRS-provided software helps much in avoiding calculation errors or overlooking a factor that has a bearing on the tax owed.

I know we're not perfect, but the reports we get back from our IRS partners indicates an error rate for computer-prepared returns in the low single digits and for manually-prepared returns in the low double digits (mostly calculation mistakes).

Regardless, the tax code is certainly far too complex, and most times Congress fiddles with "simplification" our job becomes tougher!

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