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The two things you can do to help move your sales are:

1. Price your item below everyone else's. All my stuff is either in Like New of Very Good condition. Even though I underprice people who are in lower categories, I'd rather sell the item then worry about getting an extra buck or two -- and possibly never selling it at all.

2. Wrap your packages well and mail them promptly. Enclose a friendly note thanking the person for buying from you and remind them that if they had a good experience they should rate you. This contributes to a higher seller rating, which in turn gives people the confidence to buy from you.


Greetings, there is a third thing you can do and I think it is extremely important: be deadly accurate in your description of the item's quality rating. In fact, to please your customer, you may wish to understate the actual quality a little bit so that they end up being delighted with their purchase, especially if you follow the two steps outlined above. Make liberal use of the comments field to describe any quirks or features of your item.

I am a regular buyer on half.com and am generally happy overall - but I have returned things for a refund where the quality rating was grossly overstated (i.e. a book described as in Very Good condition which had 4/5 of every chapter highlighted in yellow). I find I tend to give feedback in extremes - the highest possible rating for a good transaction but the lowest possible rating for shenanigans such as the one I just mentioned or for insubstantial packing in which the book is partly out of the wrapper. I am more liberal on the speed of receipt of the item IF it is in the stated condition and is well-packed. My negative feedback is quite specific and even pointed because I really do not appreciate spending money on a misrepresented product, no less than if I had been cheated. But when I am happy, I am REALLY happy - and that extends to making a satisfied sale of an item which does not have to be in perfect condition SO LONG AS I KNOW what I am really buying. I have suspected that there are some desperate sellers out there who consciously overrate their items but it's a risky strategy because half.com does have a customer satisfaction policy. Anyone who does not adhere to the guidelines for quality ratings may be very sorry to see a potentially successful sales venue made useless to them because they have aggravated their would-be customers and incurred low ratings.

Sorry for the long rant but this is a pet peeve of mine because it would be SO EASY to please just by being scrupulously honest about what the real condition is of items for sale. Good luck!

xraymd

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