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Then, and not after any length of time, do this at the same time you write the vendor and call the credit card company, notify your state's consumer affairs agency. Here's a link to a list of them:

It's a real hassle, but eventually all of this works.

Thank you George. I spent a year fighting a different credit card over an erroneous charge. The credit card did not respond to me at all until I wrote to the Attorney General. The CC lied to the AG and the AG dropped the case. The FTC didn't respond to me at all and the BBB told me to deal with the originator of the error instead of the credit card. Eventually I wrote to the CC VP of my card's issuing bank and he reversed the charge and related fees and interest. It was definitely a PITA, but worth it.

I will let you all know about my progress.

Ms Joe
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