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There really is no time frame - except that once you have a distributable event, the plan fiduciaries have an obligation to abide by the terms of the plan, and process the transaction. Are you subject to recall? If so, you may not actually have a distributable event (and event giving rise to the right to take a distribution).

Assuming you have a distributable event, then I'd follow up one more time with your employer and/or the plan's recordkeeper. Many of the bigger players in the industry will process the request without employer intervention. Also, contact Fidelity - they are usually rather helpful in helping you get money to them (but less helpful in getting money from them!). If all else fails, call the Department of Labor. Info can be found at
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