No. of Recommendations: 2
They do seem super short-staffed at the moment.
When Supernova most recently opened, I emailed customer service with a question and followed up with a call the next day.
Twice, the line rang endlessly before I hung up. Once I got someone, who put me on hold and when they didn't come back about 10 minutes later, I hung up.
I didn't speak to someone who answered my question until the day after that.

And about a week after that email, I got a reply to my question. At least they apologized for the delay and offered me the limited-time promotional offer I had inquired about, but which had long since expired.

Josh
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No. of Recommendations: 2
Costumer service is a different division. If you are having a problem with Member Services, could you elaborate? Or better yet, make sure you email help@fool.com or call 888-665-3665, 9 a.m. to 5 p.m. ET, Monday through Friday.

Fuskie
Who is not Member Services, but will try to help you if he can...

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No. of Recommendations: 2
They do seem super short-staffed at the moment.
When Supernova most recently opened, I emailed customer service with a question and followed up with a call the next day.
Twice, the line rang endlessly before I hung up. Once I got someone, who put me on hold and when they didn't come back about 10 minutes later, I hung up.
I didn't speak to someone who answered my question until the day after that.

And about a week after that email, I got a reply to my question. At least they apologized for the delay and offered me the limited-time promotional offer I had inquired about, but which had long since expired.

Josh
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No. of Recommendations: 0
Someone might be on vacation durinf the first of summer - but a lady sounds as though she may need
assistance:

https://boards.fool.com/post-92776-dated-june-13-in-which-i-...
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