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Unfortunately it is normal. Distribution fees can range anwhere from $25 to $75 depending on the service provider.
Some don't charge it to the employee instead they charge to the employer. However almost all providers to charge a fee, here's why.

In addition to issuing and mailing the check, the firm must also generate an IS Form 1099-R and provide you, your employer and the IRS a copy. Also, any tax withheld in a distribution must be deposited to the IRS withhin a very short time frame, Fianlly at the end of the year an IRS 945 form must be completed by the provider to account for all witheld taxes and this must reconcile to the IRS form 1096 which totals all taxes withheld according to Form 1099s.
Anyway, back to your point, If your distribution was not voluntary, say for disabilty, death, or attainment of retirement, then the DOL has a ruling that the charge can not be passed on to you the recepient, the cost can be paid by the plan or your employer. Since this was voluntary on your part to take the money and roll it out of the plan, it is permissable to charge a fee, and of course if a service provider finds its permissable to charge a fee, they are going to charge it.
Hope that helps.

Bill
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