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We voted for a distrust in management. When you deal with and hold OPM that's no small loss for AXP.

We cancelled our AXP card membership after a 22 year relationship and $80k worth of annual charges against the card. Despite mentions in a previous post, those of us who pay off our current monthly charges and carry "zero" balances do still offer a hefty revenue stream to AXP by way of point-of-sale fees assessed against the merchant.

How AXP handles his marketing debacle determines whether or not we ever conduct business with them again. If wasn't just a year or so ago KO mishandled quality issues in France and we snicker at the current state of affairs regarding Brigestone tires and its poor management image in the public's eye.

The resolution of this marketing and customer relations problem will visibly define the expertise of AXP management group and provide us with an important piece of the puzzle regarding its viability as a long term investment for the RM portfolio.

Mr. Golub...are you listening here?


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