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Well, there are (generally) two ways to register "property" - as "joint tenants with right of survivor," and as "tenants in common" (which is presumed to be equally owned by the parties, with no survivorship rights to those who survive one of the parties deaths (i.e. the deceased party can "will" their share to whomever - or it follows the state's statute of descent)). It may be that Computershare has a different designation for "tenants in common" and use JT TEN to indicate "with right of survivor." I'd ask them 1) to verify that their designation of JT TEN is "with right of survivor" and distinct from another designation of "tenants in common" - and if that is the case, have them verify it in writing. If they are "clueless" then escalate it....
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