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When I returned the car, the attendant scanned the tag and went directly to the hatchback, opened it up, pointed to some scratches and said You are responsible for this damage

He knew RIGHT where to go, and I did not leave that facility until I had it in writing that I would not be charged for damage to that vehicle.
I wonder how many people paid for that same damage?

Probably everyone who actually opened the hatchback, thinking their luggage had somehow scratched it.

We usually use Enterprise, because we get a discount from them. But whenever I pick up a car, I go over it with a fine toothed comb to be sure I note every scratch or ding. Especially if the reantal agent says "It's not a big deal"

So far, so good, I haven't had them try to stick me for damage someone else caused.

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