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I used U-Hell in OCTOBER to move from Mpls to Duluth, and the store withdrew two deposits from my account. I have yet to find anyone who will return my money to me. I just wrote to the public relations person at headquarters, but I'm gonna go higher if I have to. What is the best route to take to get my money back? It's mine, after all, and they got paid for the use of the trailer, so it should be returned, as is typical of a deposit. Am I screwed on this?
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No you're not screwed... This kind of stuff happens but not that often. Get the yellow pages and call the U-Haul marketing company and they make things right with you in a matter a minutes. They can verify your problem and credit your CC account.
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