No. of Recommendations: 0
Why should the customer have to do the work for the person they are paying? To me, it's not a matter of if the customer thought of and did the work-around. As the customer, I'm paying for a service, and maybe you think I'm crazy, but I then expect to receive that service. I don't expect to pay for it and then have to do it all myself. I cannot imagine you would do this to your clients and think it was fine.

I as a loan originator would not do this in the same situation. I'd do just as Mr. Smarty Pants Engineer said: I would immediately correct the paperwork and send it back to the customer via email attachment.

But as a consumer, I would remedy the situation just as immediately. I'm equally smart in both roles.
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