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Yes. You have to dig into what's going on here. Too much to tell you in writing, but suffice it to say that Sears has GE, Whirlpool, etc. manufacture things "differently" (meaning different parts/part numbers) so that you cannot get replacement parts without going through Sears. Then Sears has the manufacturer change the design periodically, so that you can't get older parts because they are no longer being made. When that part breaks, bingo, you're going to have to buy a new appliance.

I think you may need to double-check your facts. I have a dishwasher that I bought at Sears, and I had it repaired and a part replaced by Mr. Local Dishwasher Repair Guy with a generic part.

Therein lies the problem. GE makes it, puts Kenmore brand on it. Don't buy it. I don't care what CU says, I've been burned. Everyone I know has figured this out, I just wish I would have stuck with my guns the first time I swore off of Sears.

I'm sorry you've had bad luck with them, but I've had wonderful luck with their appliances.
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