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No. of Recommendations: 11
Yesterday, in 2020, I phoned the Boston Globe to cancel an online subscription and someone answered...in order to talk me into keeping the subscription! They won't let you cancel online. I still canceled, but at least that business is aware that human contact matters and might help retain clients in certain situations. Lots of other businesses, including Apple and eBay, offer support by phone.

If the Motley Fool is not answering their phone, why do they even post a number? So people can call it and discover that no one is on the other end? That's ridiculous! Anyway, I'm done critiquing how the MF does business with its subscribers. I'm not the only person to notice the problem. It's a shame, given all the good they offer, that they fall short in this area. Cheerio!
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