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No. of Recommendations: 2
You should do some market research first.

1. Find out WHO is using open source tools in your market right now.
2. Find out how their meeting thier needs for support right now. The current users are having their support needs meet SOMEHOW figure out how they are doing it and how you can offer them supperior value by doing so.

My guess is most people will fall into the following areas:
1. They support themselves
2. The can't pay for support
3. They don't need support

You've got to know VERY well what people are doing right now to meet their needs before you can sell them on changing what they do

The biggest problem every computer consultants I've known is finding customers. Figure your customers out very well before you start the business.
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